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Ticket TeamRare leadership round

Tickets AdminLead with evidence.

The head of the Ticket Team. A rare leadership role for a proven Senior Moderator who can run fair, private and dependable support operations.

Explore applicationsCheck an application
care.
clear judgement.✳
Checking availability

A new opportunity, when the time is right.

Only a small number of owner-invited applications are considered in each rare round.

100/100marking strictness
THE WORK, IN PRACTICE

What you would do.

  • 01Lead Ticket Support standards, triage and quality checks.
  • 02Oversee report handling and giveaway creation workflows.
  • 03Protect ticket privacy and coordinate difficult escalations.
  • 04Coach the team and fix recurring support problems.
COME PREPARED

What we look for.

Specific examples, realistic decisions, calm communication and respect for privacy. Explain what you would do, why, the limits of your authority and how you would follow up.

A thoughtful application.

  1. Check the current round and its eligibility rules.
  2. Answer 24 detailed scenarios across eight role-specific skills.
  3. Receive a private receipt; the owner reviews the skills assessment and your evidence.
  4. The owner may arrange an interview, practical task or development steps before a decision.

Every new round draws different questions. Open rounds retain their original questions and marking rubric.

MORE THAN ONE WAY TO CONTRIBUTE

A path worth growing into.

ModeratorWelcome, guide and protect.→Senior Moderator2–4 verified months as Moderator.→Head of Moderation5+ verified months as Senior Moderator.
Ticket SupportThe people of the Ticket Team.→Senior Ticket Support2–4 verified months as Ticket Support.→Tickets AdminHeads the Ticket Team; also needs 5+ months as Senior Moderator.