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Ticket Team

Senior Ticket SupportHelp the team grow.

Coach the helpers, improve difficult tickets and keep support standards consistent. A senior support role for proven, careful Ticket Support members.

Explore applicationsCheck an application
care.
clear judgement.✳
Checking availability

A new opportunity, when the time is right.

The owner chooses when to open a fresh set of questions.

90/100marking strictness
THE WORK, IN PRACTICE

What you would do.

  • 01Coach Ticket Support members with clear, practical feedback.
  • 02Review difficult tickets and check the quality of proposed resolutions.
  • 03Coordinate private report and giveaway escalations within your authority.
  • 04Improve handovers and support guidance without taking over moderation decisions.
COME PREPARED

What we look for.

Specific examples, realistic decisions, calm communication and respect for privacy. Explain what you would do, why, the limits of your authority and how you would follow up.

A thoughtful application.

  1. Check the current round and its eligibility rules.
  2. Answer 16 detailed scenarios across eight role-specific skills.
  3. Receive a private receipt; the owner reviews the skills assessment and your evidence.
  4. The owner may arrange an interview, practical task or development steps before a decision.

Every new round draws different questions. Open rounds retain their original questions and marking rubric.

MORE THAN ONE WAY TO CONTRIBUTE

A path worth growing into.

ModeratorWelcome, guide and protect.→Senior Moderator2–4 verified months as Moderator.→Head of Moderation5+ verified months as Senior Moderator.
Ticket SupportThe people of the Ticket Team.→Senior Ticket Support2–4 verified months as Ticket Support.→Tickets AdminHeads the Ticket Team; also needs 5+ months as Senior Moderator.